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Excite & Educate

We are committed to treating people like valued guests as you would a guest in your own home. We invite you to join us in exceeding expectations through the many programs and workshops available on the Gold Coast.


Be My Guest Workshops

The intention of the innovative Be My Guest workshop is to drive service excellence on the Gold Coast from the moment of arrival, throughout their stay to departure. The Be My Guest program aims to create a foundation of consistent quality service delivery that resonates with all.

The City of Gold Coast supported 90 minute workshop provides the education to develop an enhanced guest experience. An outline of the program can be found here.



Be My Guest Online Program

Can’t make it to one of the Be My Guest Workshops? Embracing 2018 recently launched the Be My Guest Online Learning Program. This is a fantastic resource allowing front-facing staff working in tourism, hospitality and retail to find out how they can drive customer service excellence in the lead up to and following the Gold Coast 2018 Commonwealth Games.

Visit the Be My Guest Online Program.



Discover Gold Coast Challenge Workshops

Learn more about the different villages within our City while discovering historical and indigenous knowledge, amazing experiences and the array of transport options on offer to visitors and locals alike. You will be guaranteed to walk away armed with information and stories that will turn you into a great destination host.

An outline of the program can be found here.

Please visit us again as more workshops may be released soon.