Tallebudgera Creek
Tallebudgera Creek

Membership Terms and Conditions

  1. Gold Coast Tourism Corporation Ltd (The Company), is a controlled entity of Experience Gold Coast Pty Ltd (EGC). The Company’s membership is valid for twelve months from 1st July 2024 to 30th June 2025. Pro-rata membership fees will be re-adjusted on a quarterly basis for newly joining members or existing members upgrading to additional elective packages during the valid membership term

  2. To receive continuing membership benefits, membership fees must be paid by the 1st July 2024.

  3.  A member shall not be entitled to membership services or benefits if any sum of money due for membership or any other service remains unpaid for thirty (30) days after a claim for payment has been made in writing addressed to the member

  4. Membership is not transferable or refundable.

  5. Each trading entity will be required to join The Company as an individual member in their own right. This applies to multiple trading entities owned by a single entity. Subsequent businesses under the same ownership/management are eligible for a 25% discount on base membership and elective packages.

  6. All new member applications are subject to approval by The Company Board of Directors. The Company reserves the right to decline or withdraw membership. Furthermore The Company retains authority to discontinue membership based on merit.

  7. Members will only receive a basic business listing in the Membership Directory. ATDW subscribers will receive a listing in their respective tourism category.

  8. The Company accepts members whose head office or majority of staff numbers are situated within a 40km boundary outside the Gold Coast region. Please note that a 50% surcharge is applicable on all fees for businesses that are located (head office or majority of staff numbers) outside the City of Gold Coast local government area. Businesses located beyond a 40km zone of the City of Gold Coast are ineligible for membership. The Company Board of Directors reserves the right to give special consideration to applications outside this boundary.

  9. Booking links on The Company’s visitor website for accommodation and tour sector member products will be linked to the specified booking link as per the ATDW profile as default.

  10. The Company reserves the right to make amendments to the membership packages, benefit inclusions and pricing.

  11. All members who are likely to host guests through a familiarisation or event are required to hold the appropriate level of public liability insurance as well as other legally required licensing for their business.

  12. The Company will not endorse member products to other members. Any member is entitled to submit a maximum of four (4) announcement submissions if a Tourism member or two (2) announcements if a Corporate/Associate member of no more than 100 words each to the weekly Tourism Matters e-newsletter per annum. All stories are subject to The Company’s approval.

  13. Members must notify The Company in writing of any change of address, email address, contact names, and any other information relevant to their membership. The Company will not be held responsible for lost opportunities due to non-current contact detail.

  14. Only the designated ‘Primary Contact’ listed for each organisation/ business will receive postal communications from The Company.

  15. The Company is limited by guarantee. If The Company ceases to operate, the Constitution states each member is required to contribute a maximum of $20 towards meeting any outstanding obligations. 

  16. Only members with a Business Events elective package of Gold, Silver or Bronze may list on The Company’s business events website.

  17. Only current financial members of The Company with Business Events elective packages Gold, Silver or Bronze are extended the opportunity to list in the Gold Coast Meeting Planners Guide.

  18. Intention to renew membership for the period during which the cooperative activity is held must be committed in writing by the member at the time of confirmation to participate.

  19. The Visitor Information Centre (VIC) package enables brochure placement at the Surfers Paradise VIC.

  20. VIC package fees will be calculated on the basis of brochure display availability and size.

  21. The VIC Store Manager has discretion as to where within a store brochures are displayed. Members cannot request a specific display position.

  22. It is the responsibility of the member to ensure a sufficient stock of brochures is available at the VIC. Delivery should be made directly to the VIC or via a contracted brochure distribution company.

  23. For efficient account servicing, the VIC will process member bookings via the automated system of Experience Oz (operated by Big Red Group). Members are responsible for partnering with the Big Red Group independently. Fees apply. 

  24. Members are required to give written notice to the membership department for any changes in preferred booking method. A 10% commission will be deducted for any direct booking via paper voucher and the member business will be invoiced monthly.

  25. The VIC Manager has discretion over member product in-store promotions.