Prior to The Star Gold Coast, Mark joined Mantra Group in September 2006 as Group General Manager, Mantra Resorts, Hotels & Apartments. Up until most recently (Jan 2021) his role was Senior Vice President Operations, encompassed full operational responsibility across all four brands under the Accor Hotels Apartments & Leases banner across 140 properties and was a member on the groups’ Pacific Executive Committee. This includes the Art Series, Peppers, Mantra & BreakFree resort & Hotel portfolios.
Since the acquisition of Mantra Group by Accor Hospitality in May 2018, Mark continued his senior leadership role reporting directly to the Chief Executive Officer, Accor Pacific up until January 2021.
With over 30 years in the tourism and hospitality industry, Mark has applied superior leadership and management skills to drive operations, accelerates growth and boosts profits within the hospitality and tourism sector. He has extensive experience in hotel operations management including a thorough understanding of both strata and typical hotel ownership models. Mark’s background includes leadership roles at the highest levels that include Chief Executive Officer, Senior Vice President and Group General Manager across singular and multiple corporate and resort style hotels. He is commercially astute with a strategic approach and recognised as a business driver and a trusted board and C-Suite asset. He excels at transforming and shaping operations to deliver agreed business objectives, confidently lead commercially restructures and acquisitions and consistently deliver improvements in employee sentiment, margins and profit.
He is deeply passionate about the team he works alongside and leads and can demonstrate a long history of steering and inspiring cultural change to deliver service and operational excellence in complex environments.
Mark was previously a Director of the National Board of Accommodation Association of Australia (AAoA) and has formerly represented Tropical North Queensland as Regional Chairman for Hotel, Motel and Accommodation Association (the predecessor of AAoA). Most recently Mark has been appointed as a Chairman of the Accommodation Association, QLD State Advisory Board as well as current board member and Director for Destination Gold Coast.