WHAT IS PLAY MONEY REWARDS AND HOW DOES IT WORK?
The City of Gold Coast is investing $3 million into a Play Money Rewards program to support the city’s tourism, dining, retail, and arts/ culture industries. The program is being facilitated by Destination Gold Coast. The Play Money Rewards program is available to Gold Coast residents with 60,000 rewards of $50 each on offer. To secure a $50 Play Money Reward, you can purchase a $100 Play Money Reward at a participating business for just $50! You will be able to use the $100 Play Money Reward like cash at the participating business. A limit of one Play Money Reward will be available to Gold Coast residents aged 18 years or over from 9.00am AEST on Thursday, 16 September 2021 until the maximum allocation of 60,000 Play Money Rewards have been exhausted. All Play Money Rewards must be used by 11.59pm AEST on Friday, 31 December 2021.
WHAT IS THE AIM OF THE PLAY MONEY REWARDS PROGRAM?
The City of Gold Coast is investing $3 million into a Play Money Rewards program to support the city’s tourism, dining, retail and arts/culture industries which have been heavily impacted by interstate and international border closures. By purchasing a Play Money Reward, you are helping to stimulate our local economy and keeping Gold Coaster’s employed across the city. Plus, you are scoring $50 off an awesome Gold Coast experience! It’s a win/win for everyone!
AM I ELIGIBLE TO PURCHASE A PLAY MONEY REWARD?
To be eligible, you must be at least 18 years old, a resident of the Gold Coast and have your own unique email address.
WHAT ARE THE TERMS AND CONDITIONS FOR RECEIVING A PLAY MONEY REWARD?
The full terms and conditions can be found here.
WHAT DEFINES THE GOLD COAST LOCATION?
When purchasing a Play Money Reward, you will be asked for your residential address, which must be within the Gold Coast local government area. The Gold Coast local government area is defined as the suburbs and localities of Advancetown, Alberton, Arundel, Ashmore, Austinville, Benowa, Biggera Waters, Bilinga, Bonogin, Broadbeach, Broadbeach Waters, Bundall, Burleigh Heads, Burleigh Waters, Carrara, Cedar Creek (part), Clagiraba, Clear Island Waters, Coolangatta, Coombabah, Coomera, Currumbin, Currumbin Valley, Currumbin Waters, Elanora, Gaven, Gilberton, Gilston, Guanaba, Helensvale, Highland Park, Hollywell, Hope Island, Jacobs Well, Kingsholme, Labrador, Lower Beechmont, Luscombe, Main Beach, Maudsland, Mermaid Beach, Mermaid Waters, Merrimac, Miami, Molendinar, Mount Nathan, Mudgeeraba, Natural Bridge, Nerang, Neranwood, Norwell, Numinbah Valley, Ormeau, Ormeau Hills, Oxenford, Pacific Pines, Palm Beach, Paradise Point, Parkwood, Pimpama, Reedy Creek, Robina, Runaway Bay, South Stradbroke, Southport, Southern Moreton Bay Islands, Springbrook, Stapylton, Steiglitz, Surfers Paradise, Tallai, Tallebudgera, Tallebudgera Valley, Tugun, Upper Coomera, Varsity Lakes, Willow Vale, Wongawallan, Woongoolba, Worongary and Yatala. The postcode range is 4207 – 4230. This does not include nearby areas where residents are not Gold Coast ratepayers, i.e. Tamborine Mountain.
I DON’T LIVE ON THE GOLD COAST; CAN I PURCHASE A PLAY MONEY REWARD?
This promotion is exclusively designed to encourage Gold Coasters to play in their own backyard, but we’d love you to come and visit us. For non-residents, there is a $10 off promotion available for tours and attractions. You can view more here.
HOW DO I PURCHASE A PLAY MONEY REWARD?
Please visit www.destinationgoldcoast.com/playmoneyrewards, select a product or experience that you would like to enjoy and purchase a $100 Play Money Reward for only $50! Upon entering your payment details, there will be a field to enter the promo code PLAYMONEYREWARDS. $50 will then be deducted
from your transaction when you purchase the $100 Play Money Reward.
HOW LONG WILL PLAY MONEY REWARDS BE AVAILABLE FOR PURCHASE?
There are a limited numbers of Play Money Rewards promo codes available for use, so the promotion will continue until allocations are sold out. Think of it like a bar tab - we’ve locked and loaded 60,000 promo codes for use and once they run out, that’s it! Only one Play Money Reward can be applied per transaction, for eligible Gold Coast residents.
IS THERE A MINIMUM SPEND TO USE THE PLAYMONEYREWARDS CODE?
Yes. You will pay $50 to purchase a $100 Play Money Reward at your chosen Gold Coast business as listed on the Play Money Rewards website. When you enter the PLAYMONEYREWARDS code at checkout, $50 will be taken off your purchase.
AFTER PURCHASING MY PLAY MONEY REWARD, WHEN CAN I USE IT?
After purchasing your $100 Play Money Reward on the Play Money Rewards website, you can redeem this anytime from 9am AEST on Thursday 16 September until 11:59pm AEST on Friday 31 December 2021. It will expire thereafter. We suggest contacting the business to book in your experience and mention that you will be using your Play Money Reward. The business may ask for your Play Money Reward either on arrival or when you book so they can validate it. They will then ‘redeem’ your Play Money Reward using the Play Money Reward unique code and pin, which will then be deducted from your bill.
HOW MANY PLAY MONEY REWARDS CAN I PURCHASE?
One Play Money Reward is available per person (per eligible Gold Coast resident, aged 18 years or over) until the allocation has been exhausted. We expect these to sell out fast, so purchase your Play Money Reward while you can!
THE PROMO CODE ISN’T WORKING, CAN YOU HELP?
Sorry to hear you’re having trouble validating your promo code. The promo code is case sensitive and can only be used once. Please check you are only entering PLAYMONEYREWARDS once. There may be a number of other reasons for this, including that the 60,000 promo code allocation has been exhausted, you may have already purchased a Play Money Reward using the promo code, your email
address has already been used for someone else’s booking or the email address has previously been used. If none of these reasons explain why the promo code is not working for you, please contact the customer service team at Experience Oz on 07 5592 2233 or email info@experienceoz.com.au.
I PURCHASED A $100 PLAY MONEY REWARD, WHAT HAPPENS NEXT?
You will receive your $100 Play Money Reward via email, please present this at the business you have purchased your Play Money Reward voucher with. We suggest calling ahead to book and notify them that you will be using your Play Money Reward voucher. When paying your bill, a staff member will deduct the $100 Play Money Reward from your total bill once they have validated the Play Money Rewards voucher.
HOW LONG IS MY PLAY MONEY REWARD VALID FOR?
You can use your Play Money Reward between 9.00am AEST on Thursday 16 September 2021 until 11.59pm AEST on Friday 31 December 2021.
CAN I USE MY PLAY MONEY REWARD FOR AN EXISTING BOOKING?
You cannot apply the $100 Play Money Reward voucher towards an experience/booking you have already paid in full. The Play Money Reward is to be applied to new bookings made after 9am on Thursday AEST 16 September 2021 and redeemed before 11:59pm AEST on Friday 31 December 2021.
WHAT IF I NEED TO CANCEL MY BOOKING? CAN I RECEIVE THE VALUE OF MY BOOKING FOR ANOTHER PRODUCT OR SERVICE?
No, you cannot ‘change’ your Play Money Reward for redemption at another business. You can rebook the same experience for another date if the operator allows booking changes (before 31 December 2021).
If you cancel your booking and do not rebook and redeem before 11:59pm AEST on Friday 31 December 2021 your Play Money Reward will expire.
AFTER PURCHASING ON THE WEBSITE, HOW WILL I RECEIVE MY PLAY MONEY REWARD?
You will be emailed your $100 Play Money Reward via email. This will have a unique code and pin which the business will validate when you arrive for your booking or when you pay for your experience.
WHAT IF I CHANGE MY MIND AFTER PURCHASING MY PLAY MONEY REWARD EXPERIENCE?
After purchasing your experience using the Play Money Reward, you cannot change your mind or ‘swap’ this for another business. Only businesses listed on the Play Money Reward website are participating in this program.
WHAT DAYS CAN I USE MY PLAY MONEY REWARD?
Please contact the business to make a booking. Generally, businesses will accept Play Money Rewards 7 days a week including public holidays.
ARE MY DETAILS SECURE?
Yes. Your details are secure and shopping with Experience Oz and our partners is secure! We use a high-level SSL certificate with Thawte encryption that hides your credit card number and PIN so that it cannot be read as the information is sent via the Internet.
WHAT IS ‘TICKETMATES AUSTRALIA’ ON MY BANK STATEMENT?
TicketMates Australia is our partner company and handles all the online payments. The name ‘TicketMates Australia’ may show on your bank statement for any Experience Oz transaction.
WHAT ARE THE BOOKING, PAYMENT AND SUBSCRIPTION TERMS AND CONDITIONS WITH EXPERIENCE OZ?
The full terms and conditions for booking via Experience Oz can be found here.