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PLAY MONEY REWARDS LOCAL AREA MARKETING CAMPAIGN

With the continued financial hardship faced by the Gold Coast’s tourism industry, the City of Gold Coast is investing $3 million into a local Play Money Rewards program to support the city’s tourism, dining, retail, and arts/culture industries, facilitated by Destination Gold Coast. The Play Money Rewards program is available to Gold Coast residents with 60,000 rewards of $50 each on offer.

To secure a $50 Play Money Reward, Gold Coast residents can purchase a $100 Play Money Reward at a participating business for just $50! These $100 Play Money Rewards are like cash to then use at one of the 500 participating businesses. A limit of one Play Money Reward will be available to every Gold Coast resident aged 18 years or over from 9.00am AEST on Thursday, 16 September 2021 until the maximum allocation of 60,000 Play Money Rewards have been exhausted. All Play Money Rewards must be used by 11.59pm AEST on Friday, 31 December 2021.

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Access Play Money Rewards

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Consumer Terms & Conditions

Consumer Terms & Conditions

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FREQUENTLY ASKED QUESTIONS

GENERAL FAQ’S FOR PLAY MONEY REWARDS PROGRAM
  • The City of Gold Coast is investing $3 million into a Play Money Rewards program to support the city’s tourism, dining, retail, and arts/ culture industries. The program is being facilitated by Destination Gold Coast. The Play Money Rewards program is available to Gold Coast residents with 60,000 rewards of $50 each on offer. To secure a $50 Play Money Reward, you can purchase a $100 Play Money Reward at a participating business for just $50! You will be able to use the $100 Play Money Reward like cash at the participating business. A limit of one Play Money Reward will be available to Gold Coast residents aged 18 years or over from 9.00am AEST on Thursday, 16 September 2021 until the maximum allocation of 60,000 Play Money Rewards have been exhausted. All Play Money Rewards must be used by 11.59pm AEST on Friday, 31 December 2021.
  • The City of Gold Coast is investing $3 million into a Play Money Rewards program to support the city’s tourism, dining, retail and arts/culture industries which have been heavily impacted by interstate and international border closures. By purchasing a Play Money Reward, you are helping to stimulate our local economy and keeping Gold Coaster’s employed across the city. Plus, you are scoring $50 off an awesome Gold Coast experience! It’s a win/win for everyone!
  • To be eligible, you must be at least 18 years old, a resident of the Gold Coast and have your own unique email address.
  • The full terms and conditions can be found here.
  • When purchasing a Play Money Reward, you will be asked for your residential address, which must be within the Gold Coast local government area. The Gold Coast local government area is defined as the suburbs and localities of Advancetown, Alberton, Arundel, Ashmore, Austinville, Benowa, Biggera Waters, Bilinga, Bonogin, Broadbeach, Broadbeach Waters, Bundall, Burleigh Heads, Burleigh Waters, Carrara, Cedar Creek (part), Clagiraba, Clear Island Waters, Coolangatta, Coombabah, Coomera, Currumbin, Currumbin Valley, Currumbin Waters, Elanora, Gaven, Gilberton, Gilston, Guanaba, Helensvale, Highland Park, Hollywell, Hope Island, Jacobs Well, Kingsholme, Labrador, Lower Beechmont, Luscombe, Main Beach, Maudsland, Mermaid Beach, Mermaid Waters, Merrimac, Miami, Molendinar, Mount Nathan, Mudgeeraba, Natural Bridge, Nerang, Neranwood, Norwell, Numinbah Valley, Ormeau, Ormeau Hills, Oxenford, Pacific Pines, Palm Beach, Paradise Point, Parkwood, Pimpama, Reedy Creek, Robina, Runaway Bay, South Stradbroke, Southport, Southern Moreton Bay Islands, Springbrook, Stapylton, Steiglitz, Surfers Paradise, Tallai, Tallebudgera, Tallebudgera Valley, Tugun, Upper Coomera, Varsity Lakes, Willow Vale, Wongawallan, Woongoolba, Worongary and Yatala. The postcode range is 4207 – 4230. This does not include nearby areas where residents are not Gold Coast ratepayers, i.e. Tamborine Mountain.
  • This promotion is exclusively designed to encourage Gold Coasters to play in their own backyard, but we’d love you to come and visit us. For non-residents, there is a $10 off promotion available for tours and attractions. You can view more here.
  • Please visit www.destinationgoldcoast.com/playmoneyrewards, select a product or experience that you would like to enjoy and purchase a $100 Play Money Reward for only $50! Upon entering your payment details, there will be a field to enter the promo code PLAYMONEYREWARDS. $50 will then be deducted from your transaction when you purchase the $100 Play Money Reward.
  • There are a limited numbers of Play Money Rewards promo codes available for use, so the promotion will continue until allocations are sold out. Think of it like a bar tab - we’ve locked and loaded 60,000 promo codes for use and once they run out, that’s it! Only one Play Money Reward can be applied per transaction, for eligible Gold Coast residents.
  • Yes. You will pay $50 to purchase a $100 Play Money Reward at your chosen Gold Coast business as listed on the Play Money Rewards website. When you enter the PLAYMONEYREWARDS code at checkout, $50 will be taken off your purchase.
  • After purchasing your $100 Play Money Reward on the Play Money Rewards website, you can redeem this anytime from 9am AEST on Thursday 16 September until 11:59pm AEST on Friday 31 December 2021. It will expire thereafter. We suggest contacting the business to book in your experience and mention that you will be using your Play Money Reward. The business may ask for your Play Money Reward either on arrival or when you book so they can validate it. They will then ‘redeem’ your Play Money Reward using the Play Money Reward unique code and pin, which will then be deducted from your bill.
  • One Play Money Reward is available per person (per eligible Gold Coast resident, aged 18 years or over) until the allocation has been exhausted. We expect these to sell out fast, so purchase your Play Money Reward while you can!
  • Sorry to hear you’re having trouble validating your promo code. The promo code is case sensitive and can only be used once. Please check you are only entering PLAYMONEYREWARDS once. There may be a number of other reasons for this, including that the 60,000 promo code allocation has been exhausted, you may have already purchased a Play Money Reward using the promo code, your email address has already been used for someone else’s booking or the email address has previously been used. If none of these reasons explain why the promo code is not working for you, please contact the customer service team at Experience Oz on 07 5592 2233 or email info@experienceoz.com.au.
  • You will receive your $100 Play Money Reward via email, please present this at the business you have purchased your Play Money Reward voucher with. We suggest calling ahead to book and notify them that you will be using your Play Money Reward voucher. When paying your bill, a staff member will deduct the $100 Play Money Reward from your total bill once they have validated the Play Money Rewards voucher.
  • You can use your Play Money Reward between 9.00am AEST on Thursday 16 September 2021 until 11.59pm AEST on Friday 31 December 2021.
  • You cannot apply the $100 Play Money Reward voucher towards an experience/booking you have already paid in full. The Play Money Reward is to be applied to new bookings made after 9am on Thursday AEST 16 September 2021 and redeemed before 11:59pm AEST on Friday 31 December 2021.
  • No, you cannot ‘change’ your Play Money Reward for redemption at another business. You can rebook the same experience for another date if the operator allows booking changes (before 31 December 2021). If you cancel your booking and do not rebook and redeem before 11:59pm AEST on Friday 31 December 2021 your Play Money Reward will expire.
  • You will be emailed your $100 Play Money Reward via email. This will have a unique code and pin which the business will validate when you arrive for your booking or when you pay for your experience.
  • After purchasing your experience using the Play Money Reward, you cannot change your mind or ‘swap’ this for another business. Only businesses listed on the Play Money Reward website are participating in this program.
  • Please contact the business to make a booking. Generally, businesses will accept Play Money Rewards 7 days a week including public holidays.
  • Yes. Your details are secure and shopping with Experience Oz and our partners is secure! We use a high-level SSL certificate with Thawte encryption that hides your credit card number and PIN so that it cannot be read as the information is sent via the Internet.
  • TicketMates Australia is our partner company and handles all the online payments. The name ‘TicketMates Australia’ may show on your bank statement for any Experience Oz transaction.

FAQS FOR DINING, ACCOMMODATION AND RETAIL
  • Any unused value of your $100 Play Money Reward will be forfeited. For example, if you have purchased a $100 Play Money Reward for a chosen restaurant and the bill comes to $85 - no change will be issued. It is in your best interest to make a purchase of minimum $100 to get the full value of your Play Money Reward! Your Play Money Reward must be used in one transaction and cannot be retained for a second visit. If your bill is over $100, and you have applied your Play Money Reward credit, additional costs/purchases are at the expense of the customer and will be settled directly with the business.
  • Yes, customers can combine their Play Money Rewards towards the same bill if the business allows bill-splitting. To be sure, call ahead and find out from the business directly if they are happy to do this for your table.
  • Yes. You will need to present a Play Money Reward to the business:

    On your mobile as a digital Play Money Reward with a unique code and pin

    As a printed voucher with a unique Play Money Reward code and pin

    A staff member will validate your Play Money Reward using the code and pin displayed on your Play Money Reward voucher. They will then apply the $100 credit off your bill at time of transaction. The Play Money Reward must be used in ONE transaction, purchases above $100 will be at the customers expense and paid directly to the business. For purchases under $100 no change is given (so it is in your best interest to spend a minimum of $100 to get the full value of your Play Money Reward!)

  • It’s always a good idea to make a booking at restaurants, hotels or experiences. When you make the booking, let them know you will be using your Play Money Rewards voucher. Upon settling your bill, a staff member will validate your Play Money Reward Voucher and $100 will be deducted from your bill.

FAQ'S FOR TOURS AND ATTRACTIONS
  • After purchasing your tour and attraction on the Play Money Rewards website, you can redeem this anytime from 9am AEST on Thursday 16 September until 11:59pm AEST on Friday 31 December 2021. It will be expired thereafter.
  • Once your payment is approved, you will receive a personalised Experience Oz (or partner branded) print-at-home voucher for each tour, attraction, activity or service booked. This voucher will also be emailed to you as a confirmation of your booking. Please contact us if you have any difficulties in opening your email attachment.
  • For all tour products that require a booking date, it is essential that you reconfirm 48 hours prior to the booking date directly with the tour operator (product supplier). Their details will be on your voucher under Tour Operator (Supplier) Details.
  • The tour operator’s contact details are located in the middle of the tour voucher (or under Supplier Details). Please contact the tour operator directly, or feel free to contact one of our representatives at info@experienceoz.com.au if you still require assistance.
  • You must provide the original, authentic Experience Oz or partner voucher to the appropriate service provider in order to redeem your tour, activity or attraction ticket. Your reservation cannot be honoured or redeemed without presenting a valid Experience Oz voucher. Please note that some operators accept mobile vouchers, if this is true, you will see a ‘Mobile Voucher Accepted’ icon on the product page. For security purposes, when redeeming your Experience Oz voucher, you must present a valid Photo ID and the Experience Oz voucher. This is for identification purposes and helps us to prevent fraud.
  • Edit the product you wish to book on the travel cart under, Review Order, click Change Details and change the number of travellers to get an updated price and availability.
  • Yes. If you need to add more, simply buy another ticket. If you need less, please contact the Experience Oz reservations team on 07 5592 2233 and they will assist you, subject to their refund and cancellation policy. If your booking involves seating requests, please contact the operator directly to pass on your request so they can confirm if it is possible.
  • Yes. If you need to change the date, please email contact the Experience Oz reservations team on 07 5592 2233 or email info@experienceoz.com.au for assistance.