Gold Coast Tourism Corporation Limited (GCT) recognises and values the
protection of your personal information. GCT is governed by and observes
the requirements of the Privacy Act 1988 (Cth).
We also recognise our customer’s concerns about the collection of their
personal information and how GCT will use that information. GCT has
how we will use their personal information.
What Information Do We Collect?
When you request information from GCT, enter one of our competitions or
apply for employment you may be asked to supply personal information such
*date of birth;
*telephone number; and
GCT may also conduct surveys or market research and may seek information
from you from time to time. These surveys will provide GCT with information
that allows improvement in the types and quality of service offered to you
and the manner in which those services are offered.
GCT may also be provided with your personal information when businesses
apply for membership with GCT and supply contact details or details for
referees for credit checking purposes.
Your credit card details may also be collected when you make payments for
GCT’s or its affiliates’ goods or services.
Your personal information may be collected through our Website, over the
telephone, in paper form, or in relation to prospective employees, from
Our Website provides information regarding accommodation, tours and
attractions, and provides users with contact details for most of these
prior to providing your personal details.
GCT has accepted and adopted the National Privacy Principles reflected in
the Privacy Act 1988 (Cth) as amended or varied from time to time. In
accordance with these principles we will not collect any personal
information that may reveal racial or ethnic origin, political opinions,
philosophical beliefs, trade union membership or details of health,
disability, sexual activity or sexual orientation.
Personal Information via the GCT Website
that websites send to the browser and are stored in the computer
hard-drive. Cookies make using this website easier by storing information
about your preferences on this website. This allows the site to be tailored
to you on any of your return visits. Cookies will not identify you
personally. If you would prefer not to receive cookies, you can alter your
security settings on your web browser to disable cookies or to warn you
when cookies are being used. However, by disabling the cookie function in
your web browser you may impede your ability to use parts of the site.
GCT may provide you with a username and password to access certain parts of
their website. You are solely responsible for maintaining the security of
your username and password at all times.
Your Option Not To Provide Your Personal Information
When you enquire about our services, request information from GCT or apply
for employment, you may need to provide us with your personal information.
We use this information for the purposes of providing you with our
services, information requested or for assessing your employment
application. By providing this information you are deemed to have consented
to the use and disclosure of that information as outlined in this privacy
GCT may run competitions or offer added benefits to you and we may ask you
to provide us with your personal details for these purposes. Providing this
information to us is absolutely optional, however, if you do not provide
the information we may not be able to contact you or give you access to
those benefits. Whenever it is optional for you to provide information, we
will make this clear to you.
You have the right to opt out of certain communications at any time and can
do so by requesting this in writing to GCT.
Use and Disclosure of Information
Your personal information, including your e-mail address, will be used for
marketing purposes, for the provision of information, to notify you of
competitions and prize allocation and for research requirements of GCT.
If you have applied for employment with GCT we will use your Personal
Information to assess your suitability for employment and may contact your
referees for this purpose. If your details have been provided as a contact
or referee by a business we may use these details for the purposes of that
business relationship or for credit checking purposes and may contact you
by telephone, post or email.
Personal information disclosed to GCT may be disclosed to any other company
that is related to, or a subsidiary of, GCT.
Your credit card details will only be used by GCT for the purpose of taking
payment for GCT’s or its affiliates’ goods and services and will not be
disclosed to any other third party.
GCT will not use or disclose or permit the use or disclosure of personal
information that could be used to identify an individual in any other
circumstances except to ensure the proper provision of GCT’s services (for
example, for delivery of prizes to winners of our competitions).
Your personal information may also be used or disclosed if:
(a) GCT is required or authorised by law or if it is reasonably necessary
to enforce the law; the information is necessary for the establishment,
exercise or defence of a legal claim; or
(b) there are reasonable grounds to believe that disclosure is necessary to
prevent a threat to life or health; or
(c) you have given express consent to the GCT for a prescribed purpose.
Other than as set out above, GCT will not sell, distribute, rent, licence,
disclose or reveal, share or pass the information onto any third parties,
other than those who are contracted to GCT to provide services to GCT and
who are obliged to keep the information confidential.
How long we store your personal data for
We will only retain personal data for as long as is necessary for the
purposes we are using it for. How long we retain data will vary depending
on the purposes it is used for. We routinely update our email newsletter
lists to ensure those who are not engaged are removed.
Security of Your Information
We will take all reasonable steps to ensure that all information collected
from you that we use or disclose is accurate, up to date, complete and
stored in a secure environment accessed only by authorised GCT personnel.
In particular, GCT will take reasonable steps to protect the credit card
details it holds from misuse, loss, unauthorised access, modifications and
disclosure. Credit card details will be destroyed in a secure manner when
they are no longer needed by GCT.
Please keep in mind that no information transmitted over the Internet can
be guaranteed to be 100% secure. We will endeavour to protect your personal
information, however we cannot ensure or warrant the security of any
information you transmit to us or receive from our online products or
services. These activities are conducted at your own risk. Once we receive
your transmission, we will use our reasonable efforts to ensure its
How Can I Access, Correct, Update or Delete My Information?
You can always access the information and content that you provide to us.
Changes to personal information may impact upon our ability to provide you
with our services and you should contact us to update this information.
If you wish to access, modify or delete personal information that you have
provided to us, please contact us on +61 7 5592 2699 or email