Pacific Fair: A Beacon of Inclusive Shopping for Tourists with Disabilities on the Gold Coast

Pacific Fair: A Beacon of Inclusive Shopping for Tourists with Disabilities on the Gold Coast

10 Aug 2023

Nestled in the heart of Broadbeach, Gold Coast, Pacific Fair stands as a testament to inclusive shopping, dining, and entertainment. With over 400 stores, Pacific Fair is one of Australia's largest shopping centres and offers a diverse range of international, Australian, lifestyle, and luxury retail brands as well as chain stores and supermarkets. This premier retail destination is renowned for its commitment to providing an accessible and enjoyable experience for all its guests, including those with disabilities. The management at Pacific Fair has gone to great lengths to ensure the centre is accessible and welcoming to all, making it a top choice for tourists with disabilities visiting the Gold Coast.

Pacific Fair provides a refreshing and enjoyable shopping experience - this is no ordinary shopping centre. The design takes advantage of the Gold Coast’s sub-tropical climate with wide promenades and plenty of outdoor areas where you can pause a while and take a break from retail therapy. The central plaza, The Resort, boasts turquoise water features, lushf greenery, comfortable seating and even sun lounges. There are multiple play areas for kids scattered through the centre to make shopping more fun for little ones, plus parents rooms and amenities. There’s a huge variety of dining options on offer, with a selection of cafes, bars and restaurants that cater to every palate.

Accessible Parking at Pacific Fair

Recognising the challenges that individuals with disabilities often face when parking, Pacific Fair offers accessible, free all-day parking facilities for those with an accessible permit. In addition, there is rooftop parking for vehicles up to 2.7m in height and accessible drop-off and pick-up locations off Hooker Boulevard main entry with level access to the ground. Lifts are conveniently located throughout the centre, providing easy access to both levels.

Changing Places Facility

One of the standout features of Pacific Fair is the 'Changing Places' adult change facilities. These are strategically located on the Ground Floor of The Arcade. These facilities are locked to ensure privacy and can be accessed using an MLAK Key. They are equipped with an adult-sized change table, a shower adjacent to the change table for washing, a ceiling hoist capable of lifting up to 200kg (users are required to bring their own sling), continence disposal bins, a large basin for additional washing access, and an alert button to call security in an emergency. The centre also features toilet facilities with an adjacent wheelchair-accessible facility equipped with a button-operated automatic door.

Complimentary Mobility Aid Hire

To further enhance the shopping experience, Pacific Fair's Concierge team is always ready to assist. For those who require assistance in moving around the centre, Pacific Fair offers the use of a complimentary wheelchair, motorised scooter or pram. This service is designed to assist customers with limited mobility, including those with temporary and permanent disabilities, the elderly, and parents with children. These mobility aids are available via booking and are provided free of charge – a concierge can meet guests at a pre-arranged time and place. For more information or to make a booking phone 07 5581 5100 or visit the Pacific Fair website.

Helpful Information

The Visitors Lounge on the Ground Floor off Hooker Boulevard is a welcoming space available to everyone. A concierge is on hand to assist with anything you need and there’s also a Quiet Room for anyone who needs a break from the sensory stimulation. Free WiFi,family-sized showers and amenities and luggage storage lockers can also be accessed here.

Pacific Fair is open seven days a week and is conveniently located across from the G:Link Broadbeach South Station and The Star Gold Coast. For international guests, Pacific Fair provides currency exchange services and the convenience of shopping with UnionPay, AliPay, or WeChat Pay in selected stores. Additionally, pharmacies and medical services are readily available for any health-related needs during their visit. A map of the shopping centre is available online. 

Pacific Fair extends a warm invitation to experience the inclusivity and accessibility that it has to offer, whether you’re a local or visitor. A visit to Pacific Fair is not just about shopping; it's about experiencing a place where everyone is welcomed and valued.

Looking for accessible accommodation near Pacific Fair? Check out ULTIQA Signature at Broadbeach.

Destination Gold Coast
Destination Gold Coast

Welcome to the Gold Coast. As a city that boasts 300 days of beautiful sunshine, unmatched stretches of white sandy beaches, breath-taking landscapes and skylines, as well as the local’s best-kept secret, the Hinterland, it’s not surprising why many flock to experience The Gold Coast - Australia’s favourite playground.


Destination Gold Coast acknowledges the Traditional Custodians of the land on which we are situated, the Kombumerri families of the Yugambeh Language Region. 
We pay our respects to their Elders past, present and emerging, and recognise their continuing connections to the lands, waters and their extended communities throughout Southeast Queensland.